Customer Satisfaction Survey

Customer Satisfaction Survey
Thank you for your partnership. Your experiences are highly important to us.
The purpose of this brief survey is to help us serve your needs more effectively.
By understanding where we are exceeding your expectations or need to improve, we can provide better products/services and knowledgeable staff.
Our goal is to be proactive in monitoring your satisfaction, so please provide constructive feedback that we can incorporate into our strategy.

Please select the response that best represents your view (10 exceeds expectations and 1 is unacceptable) or N/A for any questions that you don’t have enough experience to comment on.

How long have you had a partnership with our company?*

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What was your reason(s) for choosing us as a supplier? (multiple possible answers)*

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How often does our representatives visit your company?*

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This personal contact should occur…*

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Rate your agreement with the following statements.

Riedl Group has our company’s best interests in mind.*

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Partnering with Riedl Group is mutually beneficial.*

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We will continue, indefinitely, our partnership with Riedl Group.*

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Rate Our Sales Process

Sales staff professionalism.*

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Sales staff competence.*

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Ability to understand your demands and challenges.*

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On-time delivery.*

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Rate Our Quality

Quality of our products / services.*

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Quality consistency.*

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Complaint / Reclamation handling and solving.*

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Rate Our Pricing

How are you satisfied with our pricing?*

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How are you satisfied with our cost reduction?*

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How would you rate our pricing compared with other companies?*

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Rate Our Strategic Direction

Overall, how would you rate the strategic focus of our business?*

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How would you rank our business in terms of innovation, available technology & services?*

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Rate Our Customer Service & Support

How effective are we at reacting and solving your issues?*

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What level of courtesy do you receive from our Customer Service team?*

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How would you rank the availability of our Customer Service?*

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Compared to your other suppliers, how would you rank our ability to communicate with you?*

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Rate Overall Satisfaction

Rate your satisfaction with the current communication between you and our company.*

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Are you able to contact the company representative easily?*

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Rate your overall satisfaction with our partnership?*

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Are we meeting your company’s expectations?*

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How likely are you to recommend our company to others?*

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Choose Positive and Negative words to Describe Our Company

Which POSITIVE words would you choose to describe us? (multiple answers possible)*

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Which NEGATIVE words describe your bad experience with us? (multiple answers possible)*

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Describe Your Experiences & Suggestions for Improvement

Can you briefly tell us about which points you are possibly not satisfied with?

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We would be happy get your opinion on what we should improve to be more efficient and supportive.

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Survey Participant Information

Insert your Company/Organization name*

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Insert your Name*

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Insert your Job Title (optional)

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Insert your E-mail address (optional)

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