Copy – Customer Satisfaction Survey

Thank you for your partnership. Your experiences are highly important to us.

The purpose of this brief survey is to help us serve your needs more effectively.
By understanding where we are exceeding your expectations or need to improve, we can provide more efficient support service.
Our goal is to be proactive in monitoring your satisfaction, so please provide constructive feedback that we can incorporate into our strategy.

Please select the response that best represents your view (10 exceeds expectations, 1 is unacceptable or N/A for any questions that you don’t have enough experience to comment on).

How long have you had a partnership with our company?^*

1 to 6 months

6 months to 1 year

1 to 2 years

2 to 5 years

5 to 10 years

Over 10 years

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How often do you or your representatives visit our company?^*

Once a month

Once a year

Once in 2 years

Once in 5 years

Never

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This personal contact should occur...^*

Much more often

Somewhat more often

About the same frequency

Somewhat less often

Much less often

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Rate Our Support Service

Professionalism of our employees you are in contact with.^*

10 - Exceeds Expectation

9

8

7

6

5

4

3

2

1 - Unacceptable

N/A

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Competence of our employees you are in contact with.^*

10 - Exceeds Expectation

9

8

7

6

5

4

3

2

1 - Unacceptable

N/A

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Ability to understand your demands and challenges.^*

10 - Exceeds Expectation

9

8

7

6

5

4

3

2

1 - Unacceptable

N/A

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Effectiveness at reacting and solving your issues.^*

10 - Exceeds Expectation

9

8

7

6

5

4

3

2

1 - Unacceptable

N/A

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Complaint / Reclamation handling and solving.^*

10 - Exceeds Expectation

9

8

7

6

5

4

3

2

1 - Unacceptable

N/A

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Rate Our Payment Service

How are you satisfied with our payment terms and conditions?^*

10 - Exceeds Expectation

9

8

7

6

5

4

3

2

1 - Unacceptable

N/A

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How are you satisfied with our on-time payments?^*

10 - Exceeds Expectation

9

8

7

6

5

4

3

2

1 - Unacceptable

N/A

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Overall Satisfaction

How are you satisfied with the communication between you and our company.^*

10 - Exceeds Expectation

9

8

7

6

5

4

3

2

1 - Unacceptable

N/A

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Are you able to contact the company representative easily?^*

Yes

No

Yes, but some issues occur

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What is your overall satisfaction with our partnership?^*

10 - Exceeds Expectation

9

8

7

6

5

4

3

2

1 - Unacceptable

N/A

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How likely are you to recommend our company to others?^*

10 - Exceeds Expectation

9

8

7

6

5

4

3

2

1 - Unacceptable

N/A

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Choose Positive and Negative words to Describe Our Company

Which POSITIVE words would you choose to describe us? (multiple answers possible)^*

Supportive

Efficient

Qualified

Flexible

Collaborative

Friendly

Professional

Innovative

Comfortable

Respectful

None

Andere:

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Which NEGATIVE words describe your bad experience with us? (multiple answers possible)^*

Careless

Dishonest

Greedy

Harsh

Critical

Impatient

Narrow-minded

Impolite

Unfair

Disrespectful

None

Andere:

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Describe Your Experiences & Suggestions for Improvement

Can you briefly tell us about which points you are possibly not satisfied with?

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We would be happy get your opinion on what we should improve to be more efficient and supportive.

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Survey Participant Information

Insert your Company/Organization name^*

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Insert your Name^*

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Insert your Job Title (optional)

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Insert your E-mail address (optional)

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